Questions? We’ve Got Answers.

Collision Repair

Do I need an appointment for an estimate?
We recommend submitting our online estimate request first. Providing photos, vehicle information, and details about the damage helps us understand the full picture before we contact you.

How much will my repair cost?
Every repair is different. Vehicle construction, hidden damage, parts availability, paint requirements, and the level of repair needed all affect the final cost. We focus on providing accurate estimates rather than guessing from a single photo.

Can you give me an estimate from photos?
Photos are a great starting point, but they don't always reveal hidden damage. We can review your photos and information to determine the best next step and whether an in-person inspection is necessary.

Do you work with insurance companies?
Yes. We work with insurance companies throughout the repair process while keeping the vehicle owner as our customer and priority.

Do I have to use the body shop my insurance company recommends?
No. You have the right to choose the repair facility you want to repair your vehicle.

What is my deductible?
Your deductible is the portion of a covered insurance claim that you're responsible for paying. For example, with a $500 deductible, you would generally pay the first $500 of the covered repair.

Should I file an insurance claim or pay out of pocket?
It depends on the cost of the damage, your deductible, and your individual situation. We can provide repair information to help you make an informed decision, but your insurance company can answer questions specific to your policy.

What if you find additional damage after repairs begin?
Hidden damage is common after a collision. If additional damage is discovered during disassembly, we'll document it and communicate what needs to happen before proceeding.

How long will my repair take?
Repair time depends on the extent of the damage, parts availability, insurance approvals, and our current schedule. We'll give you the most realistic timeline possible once we understand the complete repair.

Will the new paint match my vehicle?
Our goal is a seamless repair. We use professional refinishing procedures, color-matching techniques, and blending when necessary to achieve the best possible match.

Windshield & Auto Glass

Can my cracked windshield be repaired, or does it need to be replaced?
Small chips and certain minor cracks may be repairable. Larger cracks, damage near the edge of the glass, or damage that affects the driver's vision often requires replacement.

Should I repair a rock chip right away?
Yes. A small chip can spread into a larger crack due to temperature changes, vibration, or normal driving. Repairing it early may prevent the need for a complete windshield replacement.

How long does a windshield replacement take?
Most replacements can be completed relatively quickly, but the vehicle may need additional time before it can safely be driven. We'll provide specific instructions based on your vehicle and the products used.

What is windshield calibration?
Many newer vehicles have cameras or sensors mounted near the windshield that operate features such as lane departure warning and automatic emergency braking. These systems may require ADAS calibration after windshield replacement.

Can you calibrate my vehicle after replacing the windshield?
Yes. When required, we can perform the appropriate ADAS calibration as part of the replacement process.

Will my insurance cover windshield repair or replacement?
Coverage varies by policy. Some policies include glass coverage with a reduced or zero deductible, while others use your comprehensive deductible. Your insurance provider can confirm your specific coverage.

Classic Car Restoration

What types of restorations do you take on?
We specialize in professionally built classic vehicles intended to be driven and enjoyed. Contact us with information and photos of your vehicle so we can determine whether your project is a good fit for our shop.

Can you give me an exact price for a complete restoration before starting?
Usually not. Classic vehicles often contain rust, previous repairs, body filler, structural damage, and other problems that aren't visible until disassembly. We believe in setting realistic expectations rather than promising a price before we know what we're working with.

Why are restorations billed hourly?
Restoration work can vary dramatically from vehicle to vehicle. Hourly billing allows us to properly perform and document the work required instead of cutting corners to stay within an unrealistic flat-rate estimate.

Can I bring my own parts?
Talk with us before purchasing parts. Aftermarket part quality and fitment vary significantly, and using the wrong components can actually increase labor costs.

Can you restore a vehicle in stages?
Depending on the project, yes. We can discuss your goals, budget, and desired finished product to determine the best approach.

How long does a restoration take?
A complete restoration is a major project and timelines vary considerably based on vehicle condition, project scope, parts availability, modifications, and the level of finish expected.

Can you build something other than a factory-original restoration?
Yes. Restorations can range from mostly original vehicles to modernized street builds with upgraded engines, suspension, brakes, air conditioning, electronics, and other improvements.

What should I do before contacting you about a restoration?
Send us photos of the vehicle along with the year, make and model, its current condition, what you want the finished vehicle to be, and your approximate budget. The more information we have, the better we can determine whether we're a good fit.

General Questions

Why should I choose Ty’s Body Shop?
We believe customers deserve straightforward communication, quality repairs, and realistic expectations. Our goal is to understand what you expect from the repair and provide the right solution for your vehicle—not simply the cheapest or fastest option.

Do you guarantee your work?
Add your actual warranty terms here. This is worth having prominently on the FAQ because it's one of the strongest trust-building questions for a first-time customer.

How do I get started?
Submit our online request form with your contact information, vehicle details, photos, and a description of what you need. We'll review everything and contact you to discuss the next step.